|
Mission
The Network Operations Center's Mission is to
provide network management services and maximum security for the
SSMC campus backbone network. Under a state-of-the-art network
management environment, the NOC is able to:
-
Provide
side-band management of the campus backbone router and monitors
the devices directly connected to these routers.
-
Resolves
network-related issues through fault management and provides a
single point of contact by phone or email, and help desk/trouble
ticketing system to manage call placement and problem
resolution.
-
Interoperates
with SSMC LAN administrators, and the WAN Group.
-
Recovers
from disasters, prevents unauthorized access and alerts LAN
administrators of security-related issues though security
management.
-
Manage
network assets, cable utilization, Domain Name Services and IP
address use through configuration management.
-
Produces
and manage real-time performance statistics to address
performance-related issues, and makes recommendations for
performance improvements.
|
